Contact Us
Feel free to contact us if you have any question.
Business Hours
Tuesday – Friday: 8AM – 5:30PM
Saturday: 10AM – 4PM
Sunday, Monday: Closed
Public Holidays: Closed
Send us an email if you have any enquiries.
We will reply to you within 24 hours.
Call
Call us if you wish to speak to a customer representative directly.
0423 278 323
Live Chat
Live chat is available everyday.
8AM – 6PM
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Frequently Asked Questions
Why should I purchase Shonga Raw Hair?
The method in which our hair is obtained is a rarity in the hair industry. Shonga Raw Hair is the best hair because each bundle comes directly from a single donor.
There is no better way.
Each bundle is from one single donor and because the hair is cut directly from the donor’s head, the cuticles are aligned. In other words, the natural direction in which the hair grew from the scalp of the female is not altered.
Most companies are not willing to spend the money it costs to pay donors for their hair, as there are much easier and more profitable means to collect hair. For example, collecting hair from the floor is fast, easy and cheap. Most of the expense that goes into the production of floor hair is in the labor. However, this hair is mixed with hair from various girls and cuticles are not in tact. Meaning the natural direction in which the hair grew from the scalp has been altered – this creates extra tangling and shedding.
Note: There are many chemicals used during production to make floor hair, blended (human/animal/synthetic) hair presentable to sell.
Shonga Raw Hair offers bundles from single donors only and is chemical free.
What's the origin of Shonga Raw Hair?
Our donors originate from different countries in the south eastern region of Asia.
How many bundles of Shonga Raw Hair do I need?
This depends on both your personal preference and your head size. Standard recommendation is 3 to 4 bundles. We recommend 4 bundles (to add fullness) for lengths 22” and longer.
How many grams/ounces is included in each bundle?
100 grams or 3.5oz.
What grade is your hair?
The only way to judge is quality – not a grading system.
The Shonga Raw Hair Collection produces bundles of hair cut direct from a single female donor. We do not use hair from the floor or from non-human donors. The best and only way to truly judge one hair company over another is by experiencing it. Quality is the main factor.
What color does the hair come in?
Our raw hair comes in a natural black/dark brown color unless otherwise stated in the details that accompany each of our products.
Note: Our raw blonde hair has been colour processed to achieve the blonde color. It starts off as our natural colour straight hair then coloured to achieve the blonde colour, which is perfect for depositing any other colour. it reduces the hassle of bleaching/lifting the natural hair color by yourself.
Do I need to prepare Shonga Raw Hair before my install?
Yes. It is important to co-wash any hair with a moisturizing conditioner of choice prior to installation. We recommend Herbal Essences Bio Renew Conditioner Repair Argan oil.
How long does Shonga Raw Hair last?
Our hair bundles can last you several years with proper care.
Our lace products such as lace closures and frontals have lesser longevity due to the delicate nature of the lace the hair is attached to. Lace closures and frontals are essential in giving your natural hair a break from everyday care that can cause breakage.
Please take extra care when styling or colouring your lace frontals or closures in order to increase longevity as much as possible.
Closures and frontals can last several months however please be aware that as much as we recommend bleaching the knots on your closures/frontals, this can weaken the knots causing the hair to shed.
Lace closures and frontals will need to be replaced every few months depending on how often they’re worn and how often they’re being cared for, styled or colored. From experience, we’ve had lace products that have lasted for years but then again, each individual’s experience will differ.
Does the hair shed?
Yes! Because all hair sheds. Be it natural hair, attached to wefts or lace by humans, it will shed. We’re yet to come across any hair that absolutely does not shed a strand or two, however shedding is extremely minimal. Also different styling/care and maintenance can cause extra shedding (ie, tightly curled, being heavy handed, using harsh tools/products, etc) so please take extra care when styling/manipulating your hair.
What are your tips for general maintenance?
Co-wash the hair every week or as often as needed, we encourage use of products that are free of sulfates and parabens.
Do not use products such as grease, etc. especially on the straight/wavy textures. A light argan oil can be added for additional shine/smoothness or to tame frizz.
Deep conditioning is also recommended at least once a month as this is real hair and has been cut away from its nutrient source(the donor), the necessary care needed to keep hair healthy have to be implemented in order to maintain its beauty.
For our deep wave/curly textures: We recommend spritzing the hair with water and applying a moisturizing leave in conditioner such as Herbal Essences Bio Renew Conditioner Repair Argan oil. Then sealing in the moisture with your favorite lightweight serum such Agadir Argan Oil.
Alternatively, you can also add a quarter size moisturizing conditioner into a spray bottle filled with water to add moisture to the hair.
For maximum conditioning and to make sure moisture remains in the hair as long as possible, it’s recommended to always seal in the moisture you’ve added with one of the above oils mentioned.
Please be aware that products such as mousse, hairsprays, etc contain alcohol that can potentially dry the hair, use these sparingly.